Return & Refund

oulluofurniture.com offer returns for items within 30 days of receipt of shipment. We strive to provide our customers with products of the highest quality and a wonderful shopping experience. However, we understand that there may be times when you need to return a purchase. To help you in these situations, we have outlined our Return and Refund Policy below.

1. Time Frame

We offer a 30-day free return policy. If you’re not satisfied with your purchase, you may return the product within 30 days of receiving it.

2. Condition of the Product

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Return Shipping

Customers are responsible for the return shipping costs initially. Once we receive the returned item, we will refund the cost of return shipping to your original payment method.

4. Refund Method

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund, including the return shipping cost, will be processed, and a credit will automatically be applied to your original payment method with 15 calendar days.

5. Return Process

To initiate a return, please contact our customer service team within 30 days of receiving your item. You can reach us by calling +86 18576078058 or by sending an email to raymond@bestylefurniture.com.

You will need to send us an email to apply for a return and refund, please provide your contact information as well, and submit it to our service team. Once the return parcel is received and your return is approved, we’ll proceed with refund procedure.

6. Contact Information

If you have any questions about our Return and Refund Policy, you can contact us by phone at 626-684-9049 or by email at raymond@bestylefurniture.com.